Terms of Service

Coaching with Hage ("we", "us") is an online coaching service run by Hage, providing bespoke training and nutrition programming and 1-to-1 coach support. When you sign up, you are entering into an agreement with Coaching with Hage. You can reach us at coachingwithhage@gmail.com.

By accessing, registering for, purchasing, or using any service provided by Coaching with Hage, you explicitly agree to be bound by these Terms and Conditions. If you don't agree, please don't use the service.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record and authorised reseller for all our orders. Paddle handles all transactions, billing and order processing, and manages refunds, chargebacks, returns and billing customer support. Paddle's name will appear on your card or bank statement for every purchase.

For help with a payment, invoice or refund, visit paddle.net. Payment, billing, tax, cancellation and refund mechanics are also covered by Paddle's Buyer Terms.

We offer three monthly memberships, each sold and billed every calendar month by our reseller and Merchant of Record, Paddle.com:

• Training — £40 per month
• Nutrition — £80 per month
• Complete (training and nutrition together) — £100 per month

Your membership includes your written programme, access to the members' exercise library, your dashboard, and 1-to-1 messaging with your coach for as long as your subscription is active.

Before you start you complete a PAR-Q (a short health questionnaire). Your answers let your coach programme safely for you. Coaching is not medical advice, and nothing in your plan replaces guidance from a doctor or other healthcare professional. If your health changes, tell your coach before continuing. You train at your own risk and are responsible for using correct technique and appropriate loads.

Your programme is built for you and locked in for each paid month. While a month is running you can't swap it or change membership tier — this keeps your block coherent and your progress measurable. You can add a second membership (for example nutrition on top of training), but you can't swap one you're already on until that paid month finishes.

Memberships renew automatically each month until cancelled. You can cancel at any time from your account or by emailing your coach — access continues to the end of the month you've already paid for, then stops. No partial-month refunds are given after your first 14 days (see our Refund Policy).

If a payment fails we'll retry and email you. Your coach may pause your plan while payment is outstanding.

Keep your sign-in details private — you're responsible for activity on your account. Your plan, check-ins and messages are for you alone; please don't share, resell or redistribute them.

You must not misuse the service. That includes using it unlawfully, for fraud or spam, infringing anyone's intellectual property, or interfering with its security — for example uploading malware, probing for weaknesses or scraping content. You must also treat your coach and other community members with respect.

Coaching with Hage reserves the right to suspend, terminate or cancel any account immediately, without prior notice, in cases of:

• breaking our safety or coaching guidelines;
• unauthorised sharing or resale of our coaching content, workout plans or exercise library videos;
• payment fraud, chargeback abuse or non-payment;
• harassment or inappropriate conduct in the member community or messaging;
• any other misuse of the service, serious breach of these terms, or security or fraud risk.

We work hard to keep the site running smoothly, but we can't guarantee it will always be available, uninterrupted or error-free.

Everything we produce — workout and nutrition plans, the plan builders, the exercise library and videos, PDF downloads, written material and the Coaching with Hage name and logo — belongs to Coaching with Hage. You're licensed to use it personally. You may not share, republish, resell or use it commercially without written permission.

We're responsible to you for losing out on what these terms promise, but not for losses that aren't a foreseeable result of us breaking these terms, and not for injuries arising from training unless caused by our negligence. Nothing in these terms limits your statutory consumer rights.

If we change these terms or prices we'll give you at least 30 days' notice by email before they take effect; you can cancel before then if you don't agree. These terms are governed by the laws of England and Wales.