Refund Policy

Your first monthly payment is fully refundable. Email coachingwithhage@gmail.com within 14 days of joining and we'll refund it in full, no questions asked — even if you've already started training. This sits on top of your statutory 14-day cooling-off right under the Consumer Contracts Regulations.

Memberships are monthly commitments. Once your first 14 days have passed, your payment for the current month isn't refundable — your coach has already built and delivered your programme for that month.

You can cancel at any time. Your access continues to the end of the month you've paid for, then stops automatically and you won't be billed again. There are no partial-month refunds and no cancellation fees.

Refunds aren't given for sessions or weeks you choose not to use. If life gets in the way, message your coach — where possible we'll pause your plan rather than lose you the month, at the coach's discretion.

If you're charged twice, or charged after cancelling, tell us and we'll refund the mistaken payment in full.

Refunds are processed by our reseller and Merchant of Record, Paddle.com, back to the card or payment method you used. They typically appear within 5–10 working days.

Nothing here affects your legal rights as a consumer, including services that weren't provided with reasonable care and skill.