Privacy Policy

Coaching with Hage is the data controller for your information. Contact us at any time about your data at coachingwithhage@gmail.com.

• Account details — your name, email address and sign-in credentials (passwords are stored only as secure hashes, never in plain text).
• Health information — your PAR-Q answers, plus anything you share in check-ins, messages, body measurements or training logs, so your coach can programme safely and progressively.
• Coaching data — your plan, workout completion, nutrition adherence and coach feedback.
• Payment data — payments are processed by Paddle. We never see or store your card details; we receive your subscription status and billing records.

• To deliver your membership — building your plan, tracking progress and messaging you (contract).
• To keep your programming safe, using the health information you provide (your explicit consent, given when you complete the PAR-Q — you can withdraw it by emailing us, though your membership can't run safely without it).
• To take payments and keep billing records (contract, and legal obligations for tax and accounting).
• To keep the service secure and prevent misuse (legitimate interests).

Your data sits in a professionally managed cloud database with encryption in transit and at rest, and strict access rules: only you can see your own records, and only your coach can see members' coaching data. Health questionnaire answers are stored in a separate, locked table that isn't accessible through normal app features. We never sell your data, and we don't use it for advertising.

We share only what's necessary with a small set of providers:

• Paddle — payment processing, receipts, VAT and subscription management.
• Our cloud hosting and authentication provider — secure hosting, sign-in and email delivery.

We may also disclose information where the law requires it.

We keep your account and coaching data while your membership is active. After you leave we keep programme records for 12 months in case you return, then delete or anonymise them. Health information is deleted sooner on request. Billing records are kept for six years, as tax law requires.

You can ask for a copy of your data, have it corrected, have it deleted, restrict or object to its use, or receive it in a portable format. Email coachingwithhage@gmail.com and we'll respond within one month. You also have the right to complain to the Information Commissioner's Office (ico.org.uk) if you're unhappy with how we've handled your data.

We use only essential cookies: those keeping you signed in, and those Paddle needs to run checkout securely. We don't use advertising or tracking cookies.